FREE SHIPPING IN SPAIN AND OVER €150 INTERNATIONAL
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Shipping & Returns

SHIPPING

Please allow 3-5 business days for your order to be shipped, unless it is made to order, then allow four to six weeks for production. We will notify you when it has been sent.

Custom projects may take up to 8 weeks to be shipped.

Domestic shipments

Orders ship free in Spain and tracking number will be sent via email.

International shipments

Orders ship for a flat rate of $10 via Correos Spain and tracking number will be sent via email. If any, international duties and taxes will be calculated and you will be informed of any extra charges before processing the shipment.

If your country is not available to ship to, please email izaskunzabalajewelry@gmail.com and we will assist you with your purchase.

RETURNS/ EXCHANGES

If you are not satisfied with an item that you purchased from Izaskun Zabala, you may return or exchange it within 14 days of original delivery. Items must be returned in unworn condition with original packaging.

To request a return or exchange, please send an email to izaskunzabalajewelry@gmail.com so we can provide you with a return authorization number. No items will be accepted without this number. Make sure items are well packaged for return and insured, Izaskun Zabala will not be responsible for any damages that occur or lost shipments.

Refund or exchange will be issued once item is received in original condition. You will be notified by email when credit is issued. Shipping and handling costs are not refundable and Izaskun Zabala is not responsible for return shipping.

Any item damaged on arrival will be repaired or replaced at no additional charge. Claims must be made within 3 days of delivery.

Any items bought on sale are final sale. We reserve the right to deny unreasonable returns, and exchanges.