CONTACT US
If you've any questions about our products or want to create a custom piece, get in touch with us!
We aim to reply to all emails within one business day.
You can also reach us via WhatsApp (+34) 622 099 728.
Come visit us! Our studio is located in Acebo, a small town in Cáceres, Extremadura, Spain.
Frequently Asked Questions
Our orders are shipped certified mail via Correos Spain with tracking number.
Domestic orders
Standard delivery (Spain) usually takes around 2-5 business days.
International orders
International deliveries usually arrive within 2 weeks of shipping date, however, exceptions may occur due to events out of our reach. If your order hasn't arrived after 3 weeks, please contact us and we will look into the details.
Please note that bespoke custom orders may take 6-8 weeks to ship.
Our jewelry is made by hand with special attention to detail ensuring high quality and long product life.
However, if the product arrives with visible defects, please take photos and send them our way within 3 days of delivery. We will ensure the repair or issue a replacement covering shipping costs.
If your piece needs to be repaired from normal wear, do please get in touch with us and we will do our best to assist you.
Our customers' satisfaction is our number one priority.
We accept the return of unworn and unused items in their original condition and packaging within 14 days of order receipt, for exchange or store credit. Return postage of items will be covered by the customer.
Any made to order, custom pieces and sale items are final sale, and cannot be returned for exchange or credit.