Izaskun Zabala's return policy

We accept the return of unworn and unused items in their original condition and packaging within 14 days of order receipt, for exchange or store credit. Shipping and handling costs are not refundable. Return postage of items will be covered by the customer.

This policy strictly excludes items to which a discount code has been applied, sale items, and items made-to-order or customised in any way.

Make sure items are well packaged for return, Izaskun Zabala will not be responsible for any damages that occur. We cannot be held liable for return parcels that are lost. In turn, we require returning the parcel using tracking.

To request a return or exchange, please send an email to so we can assist you with the process.


Any made to order and custom pieces are final sale, and cannot be returned for exchange or credit.

All pieces on sale or to which any discount code has been applied, cannot be returned for exchange or credit.

Please direct any questions or concerns regarding our return policy to

Faulty items

Our jewelry is made by hand with special attention to detail ensuring best quality and long product life, however if a faulty item is received, please contact including photos of the piece to arrange return via post for assessment. Claims must be made within 3 days of delivery.

If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

Return postage of items with manufacturing faults will be covered by Izaskun Zabala up to the original shipping amount paid. We recommend using your local postal service, rather than private companies, to ensure return costs are under the original shipping cost.

Izaskun Zabala reserves the right to deny a return if it does not meet our return policy.