FAQ

Can I order a Large or XS ring size?

Yes, we can make any ring size to order. Smaller or bigger sizes than 5, 6 and 7 will take 4-6 weeks to deliver. Please email izaskunzabalajewelry@gmail.com and we will assist you with your order.

Do brass rings turn my finger green?

Brass jewelry can turn your skin green depending on the acidity of your skin. This is common when it comes to brass, copper and silver jewelry. Since brass is usually made of a combination of zinc and copper, it can often tarnish, or oxidize. We recommend to always wear your brass rings, as they will naturally polish with wear, and any green oxidation marks on your skin will clean with daily hand wash.

Why do I have an allergic reaction?

Our chains are gold filled, and free of nickel in the base metal. Our hypoallergenic gold filled ear wires/posts are free of nickel and can be worn by everyone, without a risk of irritation. If you experience an allergic reaction, you may consider to be tested for every metal allergy.

Some people can have a reaction to brass which can leave a temporary tint on the skin. This happens more commonly with brass rings as the metal can be very flush against the skin. If this occurs, please reach out to us for solutions.

What is the turnaround time on made to order pieces?

Custom orders will take 8-10 weeks depending on the complexity of the project. Please email izaskunzabalajewelry@gmail.com and we will assist you with your inquiry.

Where is my jewelry made?

Izaskun hand crafts all designs in wax in her home studio in Acebo, Spain. All pieces are casted in Córdoba, 260 miles away from the studio.

What's the difference between gold plated and gold filled?

Gold plating and gold filling are very different. Everything from the process to its durability is determined by the amount of gold the jewel contains. Gold plating consists of immersing the piece in a gold bath, and gold filling consists of inlaying gold leaf on the piece.

At first glance, there is no difference between gold plated and gold filled jewelry, but plated results in a thin layer of gold, and filled results in a thicker layer.

Continuous rubbing and exposure to water, sweat, etc. are some of the factors that will wear down the gold in a piece of jewelry, whether it is gold plated or gold filled. In the end, the thickness of this material will be decisive, as well as the precautions we take to keep our jewel in optimal condition.

How do I do if my chain breaks?

Purchased from Izaskun Zabala

For all repair inquiries, please email izaskunzabalajewelry@gmail.com. Please include your name, description, photo of the damage, and proof of purchase. All repairs are subject to labor, material and shipping charges. We reserve the right to deny unreasonable repairs.

Purchased from another stockist

Please contact the stockist that you originally purchased the piece from. If they are unable to help you, please email izaskunzabalajewelry@gmail.com and we will do our best to assist you.

What if my package is lost?

If your package has been lost in transit, please reach out to us right away at izaskunzabalajewelry@gmail.com

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Can I return a sale item?

All items on sale, purchased with a discount code, or made to order cannot be returned for a refund or online credit in the form of an e-gift card, or exchanged for a different size, colour, or style.

We understand that buying Final Sale items can be tricky, so if you have any questions about sizing or fit, please reach out to us before placing your order.

How do I measure my ring size?

Because size and cut will vary between styles, please use this chart as a general guide. If you are between sizes or need assistance in choosing the proper size, please contact us at izaskunzabalajewelry@gmail.com

Know the inside diameter: find a ring that fits comfortably. Place the ring on a circle. The correct size should fit flush against the inside edge of the ring. When a ring is between two sizes, order the larger size.

Printable ring size chart

Note: when printing the printable ring sizer, make sure you choose A4 or US Letter size paper and do not 'fit to page' or 'scale'.

How do I measure the necklace length?

To measure a necklace, determine the chain length by using a ruler or tape measure. Use that measurement to figure out if the necklace is right for you or a loved one.

Necklace length chart