FAQ

How do I keep my jewelry in optimal condition?

To ensure that your jewelry lasts, it is advisable to keep sprays, perfumes, cosmetics, and lotions away from them. Avoid exposure to sea/pool water, heat and moisture.

It is best to store your dry, unworn jewelry in a sealed bag, pouch, or jewelry box. Additionally, make sure to remove it before engaging in activities such as swimming, heavy exercise, or cooking.

What's the difference between gold plated and gold filled?

Gold plating and gold filling are very different. Everything from the process to its durability is determined by the amount of gold the jewel contains. Gold plating consists of immersing the piece in a gold bath, and gold filling consists of inlaying gold leaf on the piece.

At first glance, there is no difference between gold plated and gold filled jewelry, but plated results in a thin layer of gold, and filled results in a thicker layer.

Continuous rubbing and exposure to water, sweat, etc. are some of the factors that will wear down the gold in a piece of jewelry, whether it is gold plated or gold filled. In the end, the thickness of this material will be decisive, as well as the precautions we take to keep our jewel in optimal condition.

How do I clean my brass jewelry?

Since brass is a natural alloy it will gradually patina over time with exposure to oxygen, moisture and saline environments. If you prefer a bright sheen, this effect can be achieved with a quick polish. All of our pieces can be polished with a brass cleaner (like Brasso) and a soft cloth or paper towel. However, using natural cleaning remedies is a cost-effective and safe alternative to harsh chemical cleansers that are available. We recommend these three solutions:

1. Lemon and baking soda

Make a paste with a tablespoon of baking soda and the juice of half a lemon. Apply the paste with a soft cloth on the jewelry and leave it for 10-15 minutes. Rinse with warm water and dry with another soft cloth. Repeat the operation if necessary.

2. Flour, salt and white vinegar

Combine equal parts of flour, salt and white vinegar, stir until a homogeneous paste is obtained. Apply the paste with a soft cloth on the jewelry and leave it for 10-15 minutes. Rinse with warm water and dry with another soft cloth. Repeat the operation if necessary.

3. Lemon and salt

Combine the juice of one lemon and a heaping tablespoon of salt, mix well and impregnate a soft cloth with it. Rub the jewel with it and allow it to act for 5-10 minutes. Rinse with warm water and dry with another soft cloth. Repeat the operation if necessary.

Do brass rings turn my finger green?

Brass jewelry can turn your skin green depending on the acidity of your skin. This is common when it comes to brass, copper and silver jewelry. Since brass is usually made of a combination of zinc and copper, it can often tarnish, or oxidize. We recommend to always wear your brass rings, as they will naturally polish with wear, and any green oxidation marks on your skin will clean with daily hand wash.

Why do I have an allergic reaction?

Our chains are gold filled, and free of nickel in the base metal. Our hypoallergenic gold filled ear wires/posts are free of nickel and can be worn by everyone, without a risk of irritation. If you experience an allergic reaction, you may consider to be tested for every metal allergy.

How do I do if my chain breaks?

Purchased from Izaskun Zabala

For all repair inquiries, please email izaskunzabalajewelry@gmail.com. Please include your name, description, photo of the damage, and proof of purchase. All repairs are subject to labor, material and shipping charges. We reserve the right to deny unreasonable repairs.

Purchased from another stockist

Please contact the stockist that you originally purchased the piece from. If they are unable to help you, please email izaskunzabalajewelry@gmail.com and we will do our best to assist you.

How long does it take for custom orders?

Custom orders will take 8-10 weeks depending on the complexity of the project. Please email izaskunzabalajewelry@gmail.com and we will assist you with your inquiry.

How do I measure the necklace length?

To measure a necklace, determine the chain length by using a ruler or tape measure. Use that measurement to figure out if the necklace is right for you or a loved one.

How do I measure my ring size?

Because size and cut will vary between styles, please use this chart as a general guide. If you are between sizes or need assistance in choosing the proper size, please contact us at izaskunzabalajewelry@gmail.com.

Know the inside diameter: find a ring that fits comfortably. Place the ring on a circle. The correct size should fit flush against the inside edge of the ring. When a ring is between two sizes, order the larger size.

Important: We cannot guarantee that ring sizing via paper will be accurate. We highly recommend getting sized by a local jeweler.

Find your correspondant ring size in the conversion chart below.