FAQ

Since brass is a natural alloy it will gradually patina over time with exposure to oxygen and moisture. If you prefer a bright sheen, this effect can be achieved with a quick polish. All of our pieces can be polished with a brass cleaner (like Brasso) and a soft cloth or paper towel. However, using natural cleaning remedies is a cost-effective and safe alternative to harsh chemical cleansers that are available. We recommend these two solutions:

1. Lemon juice

Squeeze half a lemon and pour the lemon juice into the water. Then add and stir in a teaspoon of salt until dissolved. Place your jewelry in the mixture and keep an eye on it until it has reached cleanliness. Wash off the item and dry completely.

2. Vinegar, salt and flour

Combine 1 teaspoon of salt into ½ cup of vinegar. Then add flour until the mixture becomes a paste-like substance. Rub into the brass and leave for around 10 minutes. Once the 10 minutes are up, rinse the brass with warm water and dry thoroughly.

Do brass rings turn my finger green?

Brass jewelry can turn your skin green depending on the acidity of your skin. This is common when it comes to brass, copper and silver jewelry. Since brass is usually made of a combination of zinc and copper, it can often tarnish, or oxidize. We recommend to always wear your brass rings, as they will naturally polish with wear, and any green oxidation marks on your skin will clean with daily hand wash.

How do I keep my jewelry in optimal condition?

Treat the jewel with care to ensure its longevity. Store the products in the original bag to avoid scratching. Put on your jewels after getting dressed and remove them before exercise, taking a shower, or going to the beach. To avoid discoloration, keep your jewels away from perfume, cosmetics, oils/gels, sunscreen, sea/pool water, heat and moisture.

Why do I have an allergic reaction?

Our chains are gold filled, and free of nickel in the base metal. Our hypoallergenic gold filled ear wires/posts are free of nickel and can be worn by everyone, without a risk of irritation. If you experience an allergic reaction, you may consider to be tested for every metal allergy.

How do I do if my chain breaks?

Purchased from Izaskun Zabala

For all repair inquiries, please email izaskunzabalajewelry@gmail.com. Please include your name, description, photo of the damage, and proof of purchase. All repairs are subject to labor, material and shipping charges. We reserve the right to deny unreasonable repairs.

Purchased from another stockist

Please contact the stockist that you originally purchased the piece from. If they are unable to help you, please email izaskunzabalajewelry@gmail.com and we will do our best to assist you.

How long does it take for custom orders?

Custom orders will take 8-10 weeks depending on the complexity of the project. Please email izaskunzabalajewelry@gmail.com and we will assist you with your inquiry.

How do I measure the necklace length?

To measure a necklace, determine the chain length by using a ruler or tape measure. Use that measurement to figure out if the necklace is right for you or a loved one.

How do I measure my ring size?

Because size and cut will vary between styles, please use this chart as a general guide. If you are between sizes or need assistance in choosing the proper size, please contact us at izaskunzabalajewelry@gmail.com.

Know the inside diameter: find a ring that fits comfortably. Place the ring on a circle. The correct size should fit flush against the inside edge of the ring. When a ring is between two sizes, order the larger size.

Important: We cannot guarantee that ring sizing via paper will be accurate. We highly recommend getting sized by a local jeweler.

Find your correspondant ring size in the conversion chart below.