JEWELRY CARE
To care for the jewelry and refrain from tarnishing, it is advisable to keep sprays, perfumes, cosmetics, and lotions away from your jewels. Avoid exposure to sea/pool water, heat and moisture.
If the jewelry comes in contact with water, perfume, sweat, or any other form of moisture, be sure to wipe and dry the piece immediately.
It is best to store your dry, unworn jewelry in a sealed bag, soft pouch, or jewelry box to avoid scratches as well. Additionally, make sure to remove it before engaging in activities such as swimming, heavy exercise, cleaning or cooking.
Gold plated jewelry
Do not try to polish your gold plated jewelry with a metal cleaner as it will remove the plating. You can use a mild soap and warm water with a soft cloth to dry the pieces.
Brass jewelry
Since brass is a metal alloy of copper and zinc, it will gradually patina over time with exposure to oxygen, moisture and saline environments. To bring back the bright sheen, our pieces can be polished with a brass cleaner (like Brasso) and a soft cloth or paper towel. However, using natural cleaning remedies for brass jewelry is a cost-effective and safe alternative to harsh chemical cleansers that are available. We recommend these three solutions:
Lemon and baking soda
Make a paste with a tablespoon of baking soda and the juice of half a lemon. Apply the paste with a soft cloth on the jewelry and leave it for 10-15 minutes. Rinse with warm water and dry with another soft cloth. Repeat the operation if necessary.
Flour, salt and white vinegar
Combine equal parts of flour, salt and white vinegar, stir until a homogeneous paste is obtained. Apply the paste with a soft cloth on the jewelry and leave it for 10-15 minutes. Rinse with warm water and dry with another soft cloth. Repeat the operation if necessary.
Lemon and salt
Combine the juice of one lemon and a heaping tablespoon of salt, mix well and impregnate a soft cloth with it. Rub the jewel with it and allow it to act for 5-10 minutes. Rinse with warm water and dry with another soft cloth. Repeat the operation if necessary.
If you are not satisfied with any of these cleaning solutions, we will repolish your brass or silver piece at no charge, you will only cover the shipping costs.
Gold plated jewelry cannot be repolished or it will lose the gold layer. If your gold plated jewelry has lost the gold layer due to wear, contact us and we will plate it again. You will cover the gold plating and shipping costs.
REPAIRS
Our jewelry is made by hand with special attention to detail ensuring high quality and long product life. However, if your piece needs to be repaired, we will repair it at no charge and will also cover the shipping costs.
The chains we use are manufactured, we cannot repair them. If your chain breaks because of rough handling, we can replace it with a material charge. You will cover the material and shipping costs.
For all repair inquiries, please email izaskunzabalajewelry@gmail.com. Please include your name, description, photos of the damage, and proof of purchase.
We reserve the right to deny unreasonable repairs, yet we are here to assist you in any way possible.